Terms & Conditions

1. Introduction

These Terms & Conditions apply to all services provided by Haywards Heath Autospa Ltd (“we”, “us”, “our”), located at the Rear of 7–9 The Broadway, Haywards Heath, RH16 3AQ. By using our services, you are entering into a contract and agreeing to be bound by these terms in accordance with the Consumer Rights Act 2015.

2. Services Provided

• We offer a range of vehicle valeting and detailing services, including but not limited to: hand washes, waxing, stain removal, pet hair removal, mould removal, paint correction, and motorhome cleaning.
• All services are hand-finished by trained staff using professional-grade, UK-manufactured products.
• Service times are approximate. We aim to complete all work within a reasonable timeframe, but delays may occur due to factors outside our control (e.g. weather conditions or excessive soiling).

3. Assessment-Based Services

• For specialist services (e.g. stain removal, mould removal, pet hair removal, paint correction, motorhome cleaning), an on-site vehicle assessment is required.
• In some cases, we may be unable to offer a particular service if we determine the condition or complexity is outside our scope or may cause risk to the vehicle.

4. Pricing & Quotations

• Prices for standard services are displayed clearly on-site and/or on our website.
• All specialist services are quoted individually after assessment.
• All prices are inclusive of VAT (where applicable) and subject to change without prior notice.
  • Additional charges may apply for:
  • Heavily soiled vehicles
  • Pet hair
  • Mould removal
  • Oversized or commercial vehicles
• All quotes are valid for 7 days from issue unless otherwise agreed.

5. Payment Terms

• Payment is due upon completion of service.
• We accept the following methods of payment: cash, Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and other contactless card payments.
• Invoices for commercial accounts must be settled within the agreed payment terms. Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Customer Responsibilities

• Customers must:
• Remove all valuables and personal belongings from the vehicle prior to cleaning.
• Advise us of any pre-existing damage, loose fittings, or non-standard features before work begins.
• Ensure vehicle access is possible, particularly for larger vehicles or motorhomes (please contact us for gate dimensions in advance).

7. Liability & Damage Disclaimer

• We take reasonable care and skill in the delivery of all services.
  • However, we are not liable for:
  • Pre-existing damage (e.g. scratches, dents, faded paint, damaged seals).
  • Electrical or mechanical faults arising during or after the clean (e.g. alarms, central locking, dashboard warnings).
  • Damage caused by the customer’s failure to disclose known vehicle issues or defects.
  • Damage to items left inside the vehicle.
• Nothing in these terms excludes liability for death or personal injury caused by our negligence or fraudulent misrepresentation under the Consumer Rights Act 2015.

8. Right to Refuse Service

We reserve the right to decline or cancel a service:

• If the vehicle condition poses a risk to our staff or equipment.
• If access to our site is not possible.
• In extreme weather or other operational circumstances.

9. Complaints & Dispute Resolution

• If you are dissatisfied with any part of the service, please notify us before leaving the premises so we can try to resolve the issue.
• You have a legal right to services performed with reasonable care and skill under the Consumer Rights Act 2015.
• In the event of an unresolved dispute, you may contact Citizens Advice or Trading Standards for guidance.

10. Health & Safety

• Our team adheres to Health & Safety best practices in accordance with the Health and Safety at Work etc. Act 1974.
• For your safety, we ask all customers to remain outside the cleaning bay unless instructed otherwise by staff.

11. Privacy & Data Protection

• We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
• We only collect necessary data to provide services or manage customer enquiries and do not share it with third parties without your consent.
• Please contact us if you would like to access, correct, or delete your data.

12. Governing Law

These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.