Privacy Policy

1. Introduction

At Haywards Heath Autospa Ltd (“we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the purposes of this policy.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details – such as your name, phone number, and email address (if you make an enquiry or booking).
• Vehicle details – such as make, model, registration number, and service history with us.
• Payment information – payment method used (we do not store card details). Feedback and reviews – any comments you provide about our service.
• CCTV footage – we may use CCTV on-site for safety and security purposes. We do not collect or store sensitive personal information (e.g. medical records, race, religion, etc.).

3. How We Use Your Information

We collect and use personal data to:

• Provide vehicle cleaning and detailing services.
• Contact you regarding bookings or queries.
• Send service reminders, offers, or updates (with your consent).
• Manage internal record keeping and customer history.
• Maintain site safety and prevent crime (via CCTV).
• Comply with legal obligations and resolve disputes if necessary.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Contract – to provide services you have requested.
• Consent – for marketing communications (you can withdraw at any time).
• Legal obligation – where we are required to retain records.
• Legitimate interests – such as customer service follow-ups and business operations.

5. Data Sharing

We do not sell or share your personal information with third parties for marketing. We may share data with:

• Payment processors (e.g. card providers) – for secure transactions.
• Law enforcement or regulatory bodies – if legally required.
• IT or website support services – where necessary for business operations (with confidentiality agreements in place).

6. Data Storage & Retention

Your personal data is stored securely and only retained for as long as necessary:

• Customer records: up to 6 years, for tax and service history purposes.
• CCTV footage: retained for up to 30 days, unless required for investigation.
• Marketing preferences: retained until you withdraw consent. All data is stored securely within the UK or in GDPR-compliant systems.

7. Your Rights

You have the following rights under UK GDPR:

• Access – to request a copy of your personal data.
• Correction – to update or correct inaccurate data.
• Erasure – to request deletion of your data (subject to legal requirements).
• Restriction – to limit how your data is used.
• Objection – to direct marketing or processing based on legitimate interests.
• Data portability – to request your data be transferred elsewhere. To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you opt-in to receive updates or offers from us, we may contact you via email or SMS. You can unsubscribe at any time by contacting us or clicking the “unsubscribe” link in communications. We will never send marketing without your consent.

9. Cookies & Website Use

If you visit our website, we may use essential cookies to ensure functionality. We do not use tracking or advertising cookies unless you give consent.

10. Contact Us

If you have any questions about this policy or your data, please contact: Haywards Heath Autospa Ltd

Rear of 7–9 The Broadway, Haywards Heath, RH16 3AQ

📧 Email: info@handcarwash.uk.com

📞 Phone: 07511 356062

📮 Registered Company No: 16581535

If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO): 🔗 www.ico.org.uk | 📞 0303 123 1113